My Beautiful Wickedness

For whatever it’s worth, I just wanted to say that I have concluded my first transaction with Zappos.com. Their site was designed in a logical manner, the price comparable to shopping in a bricks and mortar store (not cut-rate, but not highway robbery), the selection of the shoes I wanted was good, and shipping was much faster than originally promised. I also had to do a return (shoes too small, due to my kid’s fast-growing feet) and the customer service really is brilliant. A real live person answers on the first ring (mid-day!) and is both convivial and efficient. The service rep checked on the availability of what I wanted, put me on an e-mail notify list as soon as it comes into the warehouse, and helped me print a free return label. All I have to do is drop it off at the post office.

Oh. My. God.

I’m really impressed. I feel like buying more shoes just to have another chance to be treated like a real human being. If you are in the market for shoes, give these guys a try.